Privacy Policy

This Privacy Policy outlines the practices of Wajbati FZ-LLC (also known as Every Meal, My Meals, وجبتي, or وجباتي), a Free Zone Limited Liability Company incorporated in Ras Al Khaimah, United Arab Emirates, with its registered address at Compass Building – Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates (hereinafter referred to as the “Company”), regarding the collection, use, and disclosure of personal information when users access our services. By using our website, mobile applications, or any related services (collectively, the “Services”), you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information in connection with your use of our Services, including:

• Personal Information: This includes name, email address, phone number, delivery address, and payment information, which you provide when creating an account, placing an order, or communicating with our support team.

• Transactional Information: Details about your orders, including items purchased, order date, payment method, and delivery address.

• Usage Data: Information about your interactions with our Services, such as the pages visited, time spent on the pages, navigation paths, and frequency of visits. This information helps us understand how users interact with our Services to improve them.

• Device and Location Information: Data from the devices you use to access our Services, including device type, operating system, unique device identifiers, and approximate geographic location.

• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities, preferences, and to recognize you on return visits.

2. How We Use Your Information

The Company uses your information for the following purposes:

• To Provide and Improve Our Services: Your information helps us process transactions, deliver your orders, and customize your experience.

• Customer Support: We use your information to respond to your inquiries, resolve issues, and enhance customer support.

• Personalization: To tailor content, recommendations, and promotions to your preferences.

• Communication: We may use your contact information to send transactional communications, including order confirmations, delivery updates, and service-related announcements.

• Marketing and Promotions: With your consent, we may send promotional messages and information about new features, offers, or updates related to our Services. You may opt out of these communications at any time.

• Legal Compliance and Security: We use your information to comply with applicable legal obligations, resolve disputes, enforce our terms and conditions, and protect the rights, safety, and security of our users and Services.

3. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We engage third-party service providers to perform functions such as payment processing, order fulfillment, data analysis, and marketing assistance. These service providers have access to personal information necessary to perform their functions but are not permitted to use it for other purposes.

• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information becomes subject to a different privacy policy.

• Legal Compliance: We may disclose your information if required by law or to respond to valid requests by public authorities (e.g., court orders or subpoenas).

• Protection of Rights and Security: To protect our users, our company, and third parties, we may share information if we believe it is necessary to prevent fraud, address security issues, or enforce our terms and policies.

4. Security of Your Information

The Company takes appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Retention of Personal Information

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request corrections to any inaccurate or incomplete personal information.

• Deletion: Under certain conditions, you may request the deletion of your personal information.

• Data Portability: You may request a copy of your information in a structured, machine-readable format.

• Withdraw Consent: If you have given consent for specific data processing, you may withdraw it at any time.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Services, understand usage patterns, and offer relevant content. You can manage cookie preferences through your browser settings, but please note that disabling cookies may impact your experience.

8. Third-Party Links and Services

Our Services may include links to third-party websites, services, or applications that are not operated by the Company. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of those third-party services before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside, including the United Arab Emirates, where data protection laws may differ. We will take appropriate steps to ensure that your personal information receives an adequate level of protection.

10. Children’s Privacy

Our Services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under the age of 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

The Company reserves the right to update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Services and revising the effective date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Wajbati FZ-LLC
Compass Building – Al Hulaila
Al Hulaila Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
License No. 45006138
Email: amshan@everymeal.app

Effective Date: Nov 14, 2024